Workshops are operated by Tikus Limited (trading as Brockleby’s), a company registered in England and Wales, number 03877609, with its registered office situated at Goosenest Farm, Wide Lane, Wymeswold, Loughborough, LE12 6SE, and with its trading address situated at Brockleby’s, Melton Road, Asfordby Hill, Melton Mowbray, LE14 3QU. If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org or on 01664 813200.
These Terms & Conditions constitute a formal agreement between Tikus Limited and any person who places a workshop booking, or purchases a gift voucher via our website.
Gift vouchers purchased via our website are valid for 180 days from the day of purchase. The expiry date will be displayed before the purchase is complete. Vouchers can be redeemed by visiting www.brocklebys.co.uk/redeem. Bookings using a gift voucher must be placed before the expiry date. Gift vouchers are only valid for the named number of participants and named workshop and cannot be exchanged for cash.
Workshop bookings must be placed in advance. Placing a booking signifies an understanding and acceptance of these Terms & Conditions. A booking is confirmed once we have accepted full payment for the booking (either in the form of a credit/debit card payment, or a gift voucher payment). Prices quoted shall be current at the time of booking, acceptance and acknowledgment.
Cancellation by you
We regret that our cancellation policy does not permit the cancellation of ticket(s). Your statutory rights are not affected.
Cancellation by us
Where we cancel, for whatever reason, and an alternative cannot be offered or taken, a refund in full (if applicable) shall be made within ten (10) working days of such a cancellation being confirmed.
Compensation will not be payable and no liability will be taken where we are forced to cancel as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with these terms. No additional compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Booking amendments are strictly not permitted less than seventy-two (72) hours before the workshop is due to begin. Wherever possible, a booking amendment shall be accommodated without charge or penalty if requested fourteen (14) days or more (but not less than seventy-two (72) hours) prior to the event date. An administration charge of 10% of the net booking value shall be payable for all amendments made less than fourteen (14) days prior to the event date if such an amendment is possible.
Where an amendment cannot be made and the original booking cannot be fulfilled, then the Cancellation Policy detailed above shall be applicable. In the event of a no-show by you, tickets are non-refundable.
Children under the age of sixteen (16) shall be accompanied by an adult at all times. Full responsibility for children remains with the accompanying adult.
Please contact us to discuss specifically your needs if you are disabled or a special need client requiring a wheelchair or other such mobility assistance and/or special assistance. It is our intention to operate access-for-all and we will make every effort to accommodate special needs accordingly. We reserve the right to require persons who are unable to move independently to be accompanied by a companion who is able to provide any necessary assistance and take full responsibility accordingly.
We operate within UK laws that include compulsory and statutory insurance against accident and third party liability. Personal insurance against injury, item theft, loss, or any other such event is not included.
In so far as our duties extend in providing a professional, safe and fit-for-purpose product, we and our staff shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of our control.
It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, we will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, our services and products.
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.