Workshop Terms & Conditions
Workshops are operated by Brocklebys Ltd (trading as Brockleby’s), a company registered in England and Wales, number 16055227, with its registered office situated at 10 Church Street, Melton Mowbray, LE13 0PN, and with its trading address situated at Brockleby’s, Melton Road, Asfordby Hill, Melton Mowbray, LE14 3QU. If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, you can contact us at [email protected] or on 01664 813200.
These Terms & Conditions constitute a formal agreement between Brocklebys Ltd and any person who places a workshop booking, or purchases a gift voucher via our website and are subject to any future terms and condition changes, including changes to re-arrangement/cancellation fees.
Product definitions and pricing.
The prices payable for Workshops and/or Experiences you purchase are set out on our website. All prices are inclusive of VAT where applicable and are correct at the time of entering information. Cold food provided within our workshop offerings are not subject to VAT. VAT receipts can only be provided on request to VAT registered UK businesses.
On occasion, products may include discount vouchers for other products available for purchase on the day or at a later date.
Gift vouchers
Gift vouchers purchased via our website are valid for 12 months from the day of purchase (unless otherwise specified). The expiry date will be displayed before the purchase is complete. Vouchers can be redeemed by visiting www.brocklebys.co.uk/redeem. Bookings using a gift voucher must be placed before the expiry date. Gift vouchers are only valid for the named number of participants and named workshop and can neither be exchanged for cash nor pies. The reverse also prohibits pie gift cards from being used to purchase a workshop experience. Brockleby’s Vouchers are extendable for a maximum period of six months at a cost of £15 per voucher when requested in advance of a voucher’s expiry.
Bookings
Workshop bookings must be placed in advance. Placing a booking signifies an understanding and acceptance of these Terms & Conditions. A booking is confirmed once we have accepted full payment for the booking (either in the form of a credit/debit card payment, or a gift voucher payment). Prices quoted shall be current at the time of booking, acceptance and acknowledgment.
Photography/Videography
Course leaders may take photographs/videos of participants during a workshop which may be used in future marketing activities. Please advise the course leader at the commencement of your workshop if you should wish to be excluded.
Cancellation by you / Booking Amendments
We regret that our cancellation policy does not permit the cancellation of ticket(s). Your statutory rights are not affected.
The following is effective to bookings and voucher purchases made from 2nd July 2024:
All bookings confirmed by us are non-cancellable and non-refundable.
Where you are unable to attend a workshop due to adverse weather conditions, illness or a change in personal circumstances, our booking and cancellation policy will still apply. Please notify us of any required changes to your booking by email to [email protected].
The following terms apply
Customers generally make their Food Experience Bookings weeks and months in advance. Whilst there is high demand for our workhops it is hard to fill vacancies at this relative short notice.
To move a booking between 30 days and 48 hours in advance of a workshop a £10 per head booking amendment fee will apply.
To move a booking within 48 hours of a workshop a £15 per head rebooking fee will apply which increases to £30 per head if a booking includes a Ploughman’s lunch.
If you fail to attend on the day of a workshop we are unable to reschedule your booking and your monies will be forfeited.
Booking amendments are permitted without penalty more than 30 days before the workshop is due to begin. Wherever possible, a booking amendment shall be accommodated.
Where an amendment cannot be accommodated and the original booking cannot be fulfilled, then the Cancellation Policy detailed above shall be applicable.
Cancellation by us
Where we cancel, for whatever reason, and an alternative cannot be offered or taken, a refund in full (if applicable) shall be made within ten (10) working days of such a cancellation being confirmed.
Compensation will not be payable and no liability will be taken where we are forced to cancel as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with these terms. No additional compensation, consequential losses, additional travelling costs or other such claim shall be accepted in such an unfortunate event.
Children
The minimum age for our experiences is ten (10) years of age. Any child under the age of sixteen (16) shall be accompanied by an adult at all times. Full responsibility for children remains with the accompanying adult. Our working bakery environment is not a suitable one for children under this age even if not participating.
Special Needs
Please contact us to discuss specifically your needs if you are disabled or a special need client requiring a wheelchair or other such mobility assistance and/or special assistance. It is our intention to operate access-for-all and we will make every effort to accommodate special needs accordingly. We reserve the right to require persons who are unable to move independently to be accompanied by a companion who is able to provide any necessary assistance and take full responsibility accordingly. Please advise us if you are bringing a companion or helper.
Insurance
We operate within UK laws that include compulsory and statutory insurance against accident and third party liability. Personal insurance against injury, item theft, loss, or any other such event is not included.
Liability
In so far as our duties extend in providing a professional, safe and fit-for-purpose product, we and our staff shall not be liable for any injury, loss, expense, damage, accident, delay, irregularity, stranded individual, personal negligence, weather, quarantines, sickness, disease, act of God, Government restriction, legal regulation or otherwise which are adjudged to be out of our control.
It is clearly stated, understood and agreed that, to the fullest extent to which liability may be excluded or avoided, we will have no liability, whether in contract or otherwise, for any losses, costs or damages, and in no event will be liable for any direct, indirect, incidental, special, punitive, expectancy or consequential damages, even if they are foreseen or foreseeable, arising or resulting from, or related to, our services and products.
Force Majeure
Except where otherwise expressly stated in these conditions, we cannot, and will not accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. For the elimination of doubt, in these conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events include, but are not limited to, war, threat of war, riot, civil strife, terrorism, industrial disputes, natural disaster, adverse weather, fire, etc.
Last Updated: 10th August 2026
