How to Return Your Wool Using Woolcool

Our Wool return scheme allows you to return the wool liners from your delivery to us, free of charge, and receive an exclusive offer as a thank you!!

We can then reuse your wool liners in another delivery, helping to reduce our consumption and save the environment.

All you need to do is pop your wool liners in the grey mailing bag provided in your delivery, and follow the link below to use our FREE InPost Returns service.

https://returns.inpost.co.uk/brocklebys

For Returns

  1. Create your QR code and pack your return up.
    No labels needed – our couriers will add one when they pick up your parcel. Just place all return items in a single parcel.
  2. Pop to your local locker or shop.
  3. Scan, drop and off you pop.

FAQs

Pop your postcode into the InPost finder. This can be found at inpost.co.uk/lockers. Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to double-check if there’s space before you drop off your return.

  1. Select InPost to create a QR code.
  2. At the locker, scan the code from your phone. If you’re at a locker, you will get the option to choose your locker size. For shops, show the staff member your QR code to scan, and hand your parcel over.
  3. Pop your parcel inside your locker, or hand it to the staff member. Job done.

    Psst: remember to put all items from the same order in one parcel. InPost will take care of the labels. The max. parcel size is 41cm x 38cm x 64cm.

They aim to deliver all returns within 2-5 working days. You can track your return using this link.

Nope. They will send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Their courier will add the label when they pick it up.

The InPost app shows you live locker availability and see what size compartments are free. If a locker is full, it will suggest alternatives near you. Check their ‘Find a locker’ section, at inpost.co.uk/lockers. You can also check live availability on their website.

The largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight accepted is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.